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Shipping Terms

Shipping Terms

Area 5punt1 bvba is committed to bringing you the finest products and superior customer service. We take pride in making certain that each item ordered is delivered in a timely manner and in excellent condition.

We offer delivery Monday to Friday throughout the world. Please review the following guidelines and suggestions so that we can best deliver your carefully selected gift. Any questions? Please call or email, we will be happy to help you.


DELIVERY ADDRESS GUIDELINES

Please complete all applicable fields. A phone number is mandatory. Please write the phone number without spaces and without the country code.

If your delivery address (e.g. Ireland) has NO postal code, put 'n/a' in the zip code field. We do not deliver to P.O. Boxes or military bases.

A signature is typically required for delivery. We deliver during business hours; please use an address where you know the recipient or another adult will be available. In some countries the shipper will leave the parcel in front of the door or with a neighbour when requested in the delivery instructions field. We cannot guarantee that the delivery company will follow these directions. At hospitals or companies we will deliver at the reception desk. The name of the recipient is always on the box, so the recipient can easily be informed.

Standard postage and packing: Delivery will take place within 2-5 working days (from Monday to Friday, holidays excluded) after placing the order. Your order will be delivered by the shipping service of Bpost, DHL, UPS or Kiala (only in Belgium & the Netherlands)


CUSTOMS AND DUTIES GUIDELINES

Recipients will never be charged duties or custom fees. The amount of your order includes duties and taxes UNLESS it is clearly stated otherwise in the shopping cart and the order confirmation email.

For shipments outside the European Union it is highly unlikely, but possible, that customs will physically inspect the parcel. This can cause a delay of 24-96 hours and in some cases also additional duty and/or custom fees. We cannot be held responsible for this unfortunate event. 

SHIPPING

Shipping within Belgium

- Your shipping cost is € 5 for every order.
Free Standard Shipping is offered on all purchases of € 110 or more (excl. shipping costs)

Shipping to Neighboring Countries (the Netherlands, Luxemburg, Germany and France*)

- Your shipping cost is € 8 for every first product. On every following product added to your order, you pay an extra € 0,75.
Free Standard Shipping is offered on all purchases of € 150 or more (excl. shipping costs).

Shipping to the rest of Europe

- Your shipping cost is € 25,75 for every first product. On every following product added to your order, you pay an extra € 1,50. Free Standard Shipping is offered on all purchases of € 175 or more (excl. shipping costs).

Shipping to the USA * and Canada *

- Your shipping cost is € 35 for every order. On every following product added to your order, you pay an extra € 2. Free Standard Shipping is offered on all purchases of € 175 or more (excl. shipping costs).

Shipping to the UK *

- Your shipping cost is € 15,5 for every order. On every following product added to your order, you pay an extra € 2. Free Standard Shipping is offered on all purchases of € 135 or more (excl. shipping costs).

Shipping to Rest of the World

- Your shipping cost is € 55 for every order. On every following product added to your order, you pay an extra € 2. Free Standard Shipping is offered on all purchases of € 250 or more (excl. shipping costs).

For larger or heavier items the shipping cost may vary. This will always be stated with the selected product.

Please note that international shipping can take between 5 - 14 days, or longer.
Standard shipping Benelux typically takes 1-5 business days

* Currency outside the Euro zone will be updated on a daily base according to the € exchange rate provided to us by Citibank N.A.


PAYMENT SECURITY

Online orders by Paypal, all major credit cards and Maestro are secured by Ogone.be.

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